Refund policy

Last Updated: July 2026

Thank you for supporting BEGE.

Digital Purchases

Due to the nature of digital products, all sales of digital downloads, streaming access, and other digital content are generally final and non-refundable once the files have been delivered or accessed.

If you experience technical issues with a download or receive the wrong digital product, please contact us. We will do our best to resolve the issue as quickly as possible.

Physical Merchandise

For physical items such as CDs, vinyl records, cassettes, apparel, and other merchandise:

Return or refund requests must be submitted within 14 days of delivery.

Items must be returned in their original, unused condition, with all original packaging where applicable.

Buyers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 days of receiving your order. Please include your order number and photos of the issue, if possible.

We will work with you to provide:

A replacement item, or

A full or partial refund, as appropriate.

Lost Packages

We are not responsible for shipping delays caused by postal services, customs, or other circumstances beyond our control. If your package appears to be lost in transit, please contact us and we will help investigate the issue with the shipping carrier.

Contact Us

If you have any questions about your order or this Return Policy, we're happy to help.

Email: info@begestore.shop

WhatsApp: +255 798 542 284

Thank you for supporting BEGE. We truly appreciate your support and look forward to serving you again.